Ready to order?

Let us know by e-mail which products you'd like.
We accept payments by bank transfer.

  1. Place your order

    E-mail us at info@carrotsearch.com with the details of your order:

    • The products, editions and the number of licenses you'd like to purchase.
    • Name and address of your company or institution.
    • EU countries only: VAT ID of your company or institution.

    (A PO form is fine too.)

    Based on the above information we'll issue an invoice covering the license fees.

  2. Make a payment

    We accept payments by bank transfer (SWIFT, SEPA). All the required details, such as our account number, will be on the invoice.

    Once we receive the payment or a confirmation it's been initiated, we'll e-mail you the purchased license file.

    We'll be happy to issue a temporary license to cover the payment processing period, just let us know.

  3. Happy clustering!

    If you have any questions or problems with the software, please do get in touch.

    To receive new release notifications, sign up to announcements mailing lists or follow our profiles:

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Questions & Answers

Can I pay by credit card?

Unfortunately not. We only accept bank / wire transfers (SWIFT, SEPA). Most payments are processed within 1-2 business days.

To aid the transition, we can issue a temporary license to cover the payment processing period. Additionally, we can issue the final license based on a statement confirming that the wire has been initiated.

Can I get a refund?

No. Instead of refunds, we offer free time-limited evaluation licenses for clustering engines and free perpetual branding-locked demo versions of visualizations. You can use them to try the products on your own data and decide if they work for you.

Can I purchase training services?

Unfortunately not, we don't offer training services. Support for Carrot Search software components is based on product documentation, code examples, and direct help through e-mail and teleconferencing systems.

Can I get a discount?

We offer a 50% discount when visualization licenses are purchased together with a Lingo3G or Lingo4G license. The discount also applies if you already hold a valid Lingo3G or Lingo4G license and would like to purchase a FoamTree or Circles license.

We also offer discounts when purchasing larger numbers of licenses, please get in touch for details.

Can I get a formal quote?

Absolutely. Please contact us and specify the products and number of licenses to quote.

Do you accept Purchase Orders?

Yes, feel free to submit a PO in your standard form.